Service Agreements

1) One-Dog-Only Policy

We walk and board one dog at a time. This ensures full attention, calmer outings, and safer care.

2) Walk Duration & Transport

Standard walks are 45 minutes. The entire booking is spent walking — no car-ferrying unless previously agreed for safety reasons (e.g., heat).

3) Safety & Insurance

We’re insured and police-checked. You agree your dog is healthy, microchipped, and up-to-date with vaccinations.

4) Weather Policy

On extreme heat, storms, or hazardous air quality, we may adjust walk times/routes or provide an enrichment visit for safety.

5) Feeding (Boarding)

We can follow your routine using your food or provide high-quality kibble and cooked chicken at no extra charge. Please advise allergies.

6) Trial Visit (Video)

Before first boarding, we can do a short video call to show the play/rest areas and answer questions.

7) Keys & Access

If keys or access codes are provided, we store them securely and use them only for scheduled services.

8) Cancellations & Refunds

• Walks: cancel ≥24h before start — no charge. <24h — charged in full.
• Boarding: cancel ≥7 days — full refund. 3–6 days — 50% charge. <72h — charged in full.

9) Payments

Casual walks: pay per session. Memberships: billed monthly. Late payments may pause services until settled.

10) Photos & Updates

We send photos and maps to keep you updated. With your consent, we may use non-identifying photos for our social channels.

Questions about these terms? Contact us — we’re happy to help.