Privacy Policy — The Woof of Walk Street Pty Ltd

Last updated: October 2025

This Privacy Policy explains how The Woof of Walk Street Pty Ltd (“we”, “our”, “us”) collects, uses, stores and protects your personal information. We are committed to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that helps us provide dog walking, boarding and membership services. This may include:

• Your name, address, email address and phone number;
• Dog details (name, breed, age, vaccination status, medical or behavioural information);
• Booking and payment details;
• Emergency contact or veterinarian information;
• Photos or GPS tracking data from walks, used only for service updates.

We only collect personal information directly from you or with your consent, through forms, email, text message, or our website.

2. How We Use Your Information

We use your information to:

• Provide and manage our services (dog walking, boarding, memberships);
• Communicate with you about bookings, payments and updates;
• Respond to enquiries and provide customer support;
• Send optional updates, promotions or service news (you may opt out at any time);
• Meet our legal obligations and maintain insurance or risk records.

3. Storage and Security

We store personal information in secure digital systems protected by passwords, encryption and access controls. Only authorised team members have access to client data. While we take reasonable precautions to prevent unauthorised access or misuse, no system is completely secure, and you provide information at your own risk.

4. Sharing of Information

We do not sell, rent or trade your personal information. We may share limited details only where necessary to:

• Provide services (for example, sharing contact info with a back-up walker or vet in an emergency);
• Comply with insurance, legal or regulatory obligations;
• Respond to law enforcement requests where required by law.

Third-party providers (such as payment gateways or GPS tracking apps) are required to protect your information under their own privacy policies, which we review before use.

5. Cookies and Website Data

Our website may use cookies or analytics tools (such as Google Analytics) to measure site traffic and performance. These tools do not identify you personally. You can disable cookies in your browser settings, although this may affect website functionality.

6. Marketing Communications

We may occasionally send updates, special offers or newsletters to clients. You can unsubscribe at any time using the link in our emails or by contacting us directly.

7. Access and Correction

You may request access to your personal information at any time. If you believe that any information we hold is inaccurate or incomplete, please contact us and we’ll correct it promptly.

8. Overseas Disclosure

We generally do not share personal information outside Australia. If we ever need to use offshore cloud storage or services, we will take reasonable steps to ensure that your information is protected under equivalent privacy standards.

9. Data Retention

We keep personal information only as long as needed for business or legal purposes. When it is no longer required, we securely delete or anonymise it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after updates means you accept the revised policy.

11. Contact Us

If you believe we’ve mishandled your personal information, please contact us directly so we can resolve the issue. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

12. Related Documents

This Privacy Policy should be read in conjunction with our Full Terms and Conditions and Mini Terms.